eForms speed approval even when physical documents are needed

Malaysia's Housing Loan Division is embarking on a 'eForms' project to take applications online. They estimate it will reduce approval time from 14 days to 2 hours. However, physical documents will still be needed:

"although the application was made full on-line, the borrowers were required to submit physical documents such as salary slip, employers' endorsement, sale and purchase agreement and other relevant documents"

Good to see a government agency automating their processes AND using a 'approval with conditions' to speed up the loan approval process. I find it surprising that more private business are not doing the same.

Source: bernama.com